Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping at SuriRatu.com. We are committed to delivering your order safely and efficiently. Please read our shipping policy below before placing your order.
Order Processing
- Orders are processed within 1–2 business days after payment has been successfully received.
- Orders placed on weekends or Malaysian public holidays will be processed on the next business day.
- During promotional periods, festive seasons, or new product launches, processing times may be extended due to higher order volumes.
Shipping Coverage
We currently ship to:
- West Malaysia (Peninsular Malaysia)
- East Malaysia (Sabah & Sarawak)
International shipping may be available for selected countries. Please contact our customer support before placing an international order.
Shipping Fees
Shipping charges are calculated automatically during checkout based on:
- Delivery destination
- Parcel weight and dimensions
- Selected shipping method
Any ongoing free shipping promotions will be clearly displayed on our website.
Estimated Delivery Time
Once your order has been shipped, estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| West Malaysia | 1–3 Business Days |
| East Malaysia | 3–7 Business Days |
| International | 7–21 Business Days (depending on destination) |
Please note that delivery times are estimates only and may vary due to weather conditions, courier delays, customs clearance, or other circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You may track your parcel directly through the courier's tracking system.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an incorrect or incomplete address is provided:
- Delivery may be delayed.
- Additional shipping charges may apply if the parcel is returned and needs to be resent.
SuriRatu.com is not responsible for parcels delivered to incorrectly provided addresses.
Failed Delivery Attempts
If the courier is unable to deliver your parcel after multiple attempts:
- The parcel may be returned to us.
- Re-delivery charges will be borne by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost during transit:
- Please contact us within 48 hours of receiving (or expected receiving) your order.
- Include your order number and clear photos (for damaged items).
We will work with the courier to investigate the issue and provide an appropriate resolution where applicable.
Customs, Duties & Taxes (International Orders)
International customers are responsible for any import duties, customs fees, taxes, or other charges imposed by their country's customs authorities.
These charges are not included in the product price or shipping fee.
Shipping Delays
While we strive to deliver all orders on time, unexpected delays may occur due to:
- Severe weather
- Courier operational issues
- Customs inspections
- High order volumes during sales or festive periods
We appreciate your patience and understanding.
Contact Us
If you have any questions regarding your shipment, please contact us:
Email: info@suriratu.com (replace if different)
Website: https://suriratu.com
This policy includes the key sections commonly recommended for ecommerce stores—order processing, shipping timelines, fees, tracking, lost/damaged parcels, and delivery limitations—to help set clear customer expectations and reduce support inquiries.